Refund Policy (Every I)

Notice date: October 17, 2026 / Effective date: October 24, 2026

This English version is an unofficial translation provided for convenience. In the event of any discrepancy between this translation and the Korean version, the Korean version prevails.

This Refund Policy forms part of Article 15-2 of the Terms of Service and sets out the standards and procedures for withdrawal of offer and refunds for the paid service (the Plus one-month pass) of QuizGen (https://quizgen.kr). Amendments are announced under Article 3 of the Terms of Service.

Article 1 (The Pass and the Right to Withdraw)

Plus is a one-time pass valid for one month from payment confirmation. It does not renew automatically or incur additional charges.
Under the Act on Consumer Protection in Electronic Commerce, a user may withdraw the offer within 7 days of payment confirmation.

Article 2 (Eligibility for Refunds)

Full refund: If a refund is requested within 7 days of payment confirmation, the full amount paid is refunded regardless of whether the pass has been used.
After the period: After 7 days from payment confirmation, no refund is made except in the cases in Article 3, and the pass remains usable until its validity period ends. However, where a refund is recognized under applicable laws and the consumer dispute resolution standards, those apply.
Refunds cover the full amount paid only; no partial refund or deduction based on the period or amount of use is made.

Article 3 (Refunds After the 7 Days)

Where the service is provided differently from the advertisement or the contract: the offer may be withdrawn within 3 months of receiving the service and within 30 days of the day the user knew or could have known of the fact.
Where the user could not use the service due to the Company’s fault (system error, duplicate payment, etc.): the Company verifies and refunds.
Where a minor under 19 paid without the consent of a legal representative: the minor or the legal representative may cancel the payment under Article 5 of the Civil Act.
Where use was restricted or the agreement was terminated due to the Company’s fault or an objection was upheld: handled under Article 12, paragraph 5 of the Terms of Service.

For these cases, please contact customer support below.

Article 4 (Requesting and Processing a Refund)

Refunds under Article 2 can be requested after logging in on the “Plan” page. The refund covers your most recent payment, and the refund amount is the full amount paid.
A refund request is accepted and then processed through the payment gateway (PG). The result (processing, completed, or failed) can be checked in “Payment history”.
When the refund completes, the Plus pass ends and your account switches to the Free plan. You can keep using Plus until the refund completes.
If processing fails, you can request again. A payment whose refund is in progress or completed cannot be requested again.
After you leave, a withdrawal within 7 days of payment confirmation can still be requested through customer support below. Because your login account is deleted when you leave, you cannot request a refund on the “Plan” page afterwards, so please request it before leaving. The remaining period of the pass ends when you leave.

Article 5 (How and When Refunds Are Paid)

Refunds are made by cancelling the payment on the original payment method without delay and within the period required by law.
After a cancellation is approved, it may take time for the card issuer or payment method to reflect it on your statement.

Article 6 (Contact)

Email: info@everyi.ai
Phone: +82-10-5394-6082

Please include the account email used for payment and the order number (shown in Payment history) so we can check faster.

Addendum

This Refund Policy takes effect on October 24, 2026.